Service and Support

Our tailor-made 'preventitive maintenance' programme maintains a system's optimal performance, helping to safeguard the original capital outlay, whilst effectively reducing long-term cost of ownership.

Looking After Your Investment

When a Quadrant system has been installed and is in operation, one might assume that the project is complete and that the relationship of the two companies is at an end. In some instances this may indeed be the case, but nowadays more and more of our customers are discovering the advantages of our customer care programme.

This programme includes a variety of tailored after-sales maintenance agreements that have proved not only to yield long term benefits in terms of a systems's ongoing reliability and efficiency, but reduces the financial burdon to the customer.

Key Benefits

• A permanently assigned engineering contact to ensure continuity of client/supplier relationship.
• Structured maintenance programme that guarantees the system operates at peak performance throughout its working life.
• Regular site visits that are fully documented on an engineering database.
• Logging and review of the system's full service history.
• Continual appraisal and assessment of the installation's overall performance against original objectives
• Faster and more efficient provision of spares and equipment.
• Ongoing updating with the latest developments in security technology
• Minimal down-time in the event of a fault being discovered.
• Maintenance of the equipment to the manufacturer's original specification, using the latest diagnostics and measuring equipment.
• Maintenance by fully qualified service personnel.
• Ongoing operator refresher training.